GENERAL QUESTIONS -- ANSWERS 

1. How does the service work?

The UWT Mobile SIM card service
works by inserting a SIM card (small chip) into an unlocked GSM phone.
When making calls, the system uses a simple call back process to
connect you to destination. Although it is slightly different from
regular way of dialing out, it is a very simple process! 

1. Insert your UWT Mobile SIM card into your mobile phone and turn the
phone back on. The SIM card slot is usually behind the battery. Remove
your current SIM card and replace it with your new UWT Mobile SIM. It
might take a few seconds for the handset to find a mobile network; as
soon as it does, the service is ready to use. Note: If the phone asks
for the PIN number, enter the default PIN number "0000" and click "OK".
To avoid entering the PIN every time you turn on your phone with UWT
Mobile SIM, change the PIN setting from your phone's SIM options menu.

2. Dial the phone number of the person you wish starting with "+" or
"00" and followed by the country code and the phone number and press
the "Call" or "Send" key.

3. Your handset will display a "Calling" or "Wait for Call" message and
start ringing in few seconds (certain phones may display a different
message such as call cannot be processed, etc. Just wait until your
phone starts ringing).

4. Answer the call as you usually do and you will be connected in few seconds to the number dialed.

2. What are the requirements to use UWT SIM cards?

All you need is an unlocked GSM world phone that will operate in the
network of the countries you will be visiting. In order to find out in
which frequencies your mobile phone operates, please check your phone's
user manual or contact your mobile service provider.

3. How do I know if my cell phone is GSM?

In the US, ATT and T-Mobile operate GSM networks. Please refer to
your phone's user manual or contact your mobile service provider to
find out in what technology and in which frequencies your mobile phone
operates in.

4. How do I know if my cell phone is not unlocked?

You will know when your phone is not unlocked if, when you insert the
UWT Mobile SIM card and enter your pin, the screen's display does not
change or you get either of the following messages:
"Insert SIM", "SIM not valid"

5. How do I make a call?

1. Dial the phone number of the person you wish to reach starting with
"+" or "00" and followed by the country code and the phone number and
press the "Call" or "Send" key.

2. Your handset will display a "Calling" or "Wait for Call" message and
start ringing in few seconds (certain phones may display a different
message such as call cannot be processed, etc. Just wait until your
phone starts ringing).

3. Answer the call as you usually do and you will be connected in few seconds to the number dialed.

6. How do I check my SIM balance?

Several options may be used depending on the model of your phone:

1. Dial 099 and press the "Call" or "Send" key.

2. Choose "Check Balance" from the UWT Mobile menu in your phone.

3. Dial *146*099# press the "Call" or "Send" key.

7. How do I recharge my SIM card?

1. From the UWT Mobile menu, choose Add credit,

2. Insert PIN code

3. If the phone does not support the program functions of UWT Mobile menu, insert PIN in the format *146*098PINcode#

8. Can I use the UWT Mobile to send SMS?

Absolutely yes. Send and receive SMS according to your phone's user
manual. All you have to do is to enter the recipient's phone number in
the following format 00 + Country code + City Code + Phone number
Incoming messages are free.
Note: Certain phone models may not support direct SMS sending through
phone's SMS menu. In this case, you can always use UWT Mobile menu to
send a text message as an alternative method. Remember, using UWT
Mobile menu to send your SMS is always cheaper than using your phone's
direct SMS menu.

9. Will my credit expire?

Your UWT Mobile SIM card comes with a 15 months of validity from the
date of purchase. Every recharge will extend your validity for another
15 months.

10. Can I have a voice mail with the service?

Yes, voice mail is free and available upon request.

11. Do I have to pay connection, weekly or monthly fees?

NO!. With UWT Mobile there are no hidden charges as some of our
competitors do. We DO NOT charge any connection, weekly or monthly
fees.

12. What will be my new mobile phone number?

With the purchase of UWT Mobile SIM, you will receive an Estonia
mobile phone number which can be dialed from anywhere to reach your
mobile phone while you are travelling.

13. How long will it take for my SIM order to be delivered?

Delivery time will depend on the shipping option you chose at the
time you placed the order. Please consult the link provided in the
confirmation letter for order tracking purposes.

14. Can I receive SMS messages even if my call credit reached $0.00?

Yes, you can continue receiving SMS messages even if your call credit balance is $0.00

15. Can I receive calls in those countries with free incoming calls even if my call credit is $0.00?

Yes, you can continue receiving calls in those countries with free incoming calls even if your call credit balance is $0.00. click HERE for list of those countries

16. Can I receive text messages from my US local/toll free or UK local numbers?

No, text messages cannot be transmitted to your cell phone if sent to
your local or toll free number. You can ONLY receive text messages if
they are sent to your original UWT Mobile SIM phone number.

17. Can I use a recharge PIN to add more call credit to my UWT Mobile SIM even if my call credit reached $0.00?

Yes, you can use a recharge PIN to add more credit to your UWT Mobile SIM even if your call credit balance is $0.00.

18. How can I reach customer service?

You can either dial our main contact number +1 561-276-7156 or simply
choose "customer service" from UWT Mobile menu. Please note that
contacting customer service from your mobile phone will generate a
charge for calling USA.